PACCAR Dealership and Service Centre


Laverton, Victoria


#### – Ongoing


Principal Consultant
Contract Administration
Interior Design
Workplace Strategy and Design
Landscape design
Design team management



Located in an industrial setting between Derrimut and Laverton in Victoria, the Kenworth dealership site features an existing rectangular building comprising a parts warehouse to the rear and reception and servicing centre towards the front. In 2020 PACCAR engaged DS Architects to develop a masterplan with the objective of improving the customer experience and distinguishing Kenworth from its competitors through a reinvigorated design that authentically reflected the brand.

Shaping a more engaging, inviting environment

DS’ masterplan prioritised the front of the building, increasing the size of the shopfront and related storage facilities, improving the sense of arrival and incorporating an engaging viewing area. It also made provision for an expanded mechanical workshop including an inviting and comfortable lounge area and private sleeping bays allowing drivers to relax while their trucks are serviced.

Over time our brief has evolved to include a review of the entire site to alleviate growing pressure on the associated workshop area, which has been overwhelmed due to the significant increase in truck sales.

Welcoming and functionally efficient

The new masterplan features a dedicated pre-delivery building, as well as other design strategies that will distinguish the pre-delivery zone, streamline and expand the workshop area, while also delivering a welcoming customer experience.

Careful strategies for maintaining operations

As one of only four Kenworth dealerships in the state, this site will need to maintain operations throughout construction, requiring a carefully planned phased approach to delivery.